How to personalize your greetings
Welcome to PressOne.
To personalize your greetings:
Click on Start under Personalize your incoming call flow
Click on Add a new flow.
Click on Continue to set up once the dialog box pops up.
Assign a phone number to the call flow and click on Continue.
Add a title for your call flow.
Under manage team, you can either select simultaneous ring, linear ringing, and route calls based on IVR set up.
Then add the team members you would like to receive notifications for every incoming call.
Under caller greeting, you can create a new greeting for your calls or select an existing greeting.
For call forwarding, select a number you can forward calls to when you're unavailable or offline.
Proceed to Set business hours for customers to know your opening and closing hours.
Once done, Proceed to Out of office greeting, you can either upload an audio file or add a text prompt. You can also choose from our templates.
Select your preferred accent or voice, then click on Generate audio.
Once your audio is ready, you can Publish to network.
There you go! Your welcome greeting is set and you're already on the right track to winning your customers heart.